Refund policy

At Velmora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your product, subject to the conditions below.

Return Conditions

To be eligible for a return, the product must be:

* Unused and in its original condition.
* In the original packaging.
* Complete with all accessories, manuals and other items supplied with the product.
* Accompanied by proof of purchase.

To request a return, please contact us at discovervelmora.co@gmail.com with your order number and reason for the return.

Returns must be sent to:

[]

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective or Wrong Product

Please inspect your order when you receive it. If you receive a damaged, defective or incorrect product, contact us as soon as possible at discovervelmora.co@gmail.com with your order details and clear photos/videos of the issue. We will review the issue and provide an appropriate resolution.

Non-Returnable Items

Products that have been used, damaged after delivery, modified, or returned without their original packaging and accessories may not be eligible for return.

Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method, subject to applicable processing timelines.

Return Shipping

Return shipping arrangements and charges may depend on the reason for the return. If the product is defective, damaged, or incorrectly delivered, please contact us before returning it.

Contact Us

For any questions regarding returns or refunds, contact us at:

Email: discovervelmora.co@gmail.com